Refund policy
Last updated May 15, 2024
Thank you for your purchase. We hope you are happy with your purchase. However,if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
MONEY-BACK GUARANTEE
We offer a money-back guarantee for all new, unopened items in brand-new condition. If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund. Please note that the customer is responsible for the return shipping costs.
RETURN PROCESS
To return an item, please email customer service at team@astralsupplements.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Astral Supplements
Attn: Returns
RMA #
400 CALAF ST. PMB 1004
SAN JUAN, Puerto Rico 00918
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: team@astralsupplements.com
