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Astral Supplements
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Shipping policy

Last updated: October 9, 2026

1. Processing Time

  • Standard Processing: Orders typically ship within 1-2 business days, excluding weekends and holidays.

  • Non-Operational Days: Please note, we do not ship on weekends.

2. General Shipping Information

  • Address Verification: Ensure your delivery address is correct to avoid delays. This includes spelling, apartment numbers, suite numbers, and correct line entries.

  • Address Changes: Once an order has departed from our facility, address modifications are not possible.

  • Lost Packages: If tracking shows “Delivered” but you cannot locate your package, contact us to initiate a claim with the carrier. Lost-package claims can take a few days to resolve. Once the loss is confirmed, we will refund or replace the item according to your preference.
  • Returned Packages: Packages returned due to incorrect addresses or other issues will be refunded minus the original shipping cost.
  • Parcel Lockers: For residential deliveries, oversized packages may be placed in a parcel locker at your community mailboxes.

3. Domestic Shipping

We offer free shipping to Puerto Rico on all products, with no minimum purchase. This applies to Energy Drinks, supplements, and orders containing both. For U.S. destinations outside Puerto Rico, supplements qualify for free shipping with no minimum purchase. Energy Drinks shipped outside Puerto Rico remain subject to shipping charges, including when ordered with supplements. Applicable shipping charges are calculated at checkout.

Estimated dates at checkout include up to 2 business days of processing plus the carrier’s estimated transit time. These are estimates, not guaranteed delivery dates. Orders placed on weekends or holidays begin processing the next business day. Availability and transit times for Alaska, Hawaii, territories, and military addresses may vary.

4. International Shipping

International shipping outside the United States and Puerto Rico is temporarily unavailable. We do not offer UPS shipping at this time.

5. High-Risk Orders

Fraud Prevention: Orders flagged for potential fraud will require additional verification, including photo identification and the credit card used (showing only the last four digits).

6. Order Cancellation and Returns

Cancellation: Orders cannot be canceled once they have entered the shipping process.

Returns: Return your package in its original condition to our shipping department for a refund, less shipping costs and restocking fees. Consult our policy for each specific situation. The customer is responsible for returning unwanted items. Returns and refund policy

Return Address:
Astral Supplements Shipping Department
400 CALAF ST. PMB 1004, SAN JUAN, PR, 00918

Include your order number to expedite the refund process.

7. Claims and Disputes

Package Claims: If a package is reported as delivered but is not received, we will initiate a claim with the carrier.

  1. USPS claims must be filed between 15 and 60 days after shipment.
  2. UPS and FedEx claims must be initiated immediately.

Resolution: Claim investigations may take 30 to 40 days. We will follow the appropriate action based on the carrier’s final decision.

8. Disclaimer

Responsibility: Astral Supplements, LLC is not responsible for packages delivered to incorrect addresses provided by the customer or to third-party locations where the customer is not present to receive the package.

Address Accuracy: It is crucial to provide a complete and correct address at checkout. We cannot guarantee address corrections after an order has been processed.

Thank you for choosing us for your health supplement needs. For further assistance, please contact our customer support at team@astralsupplements.com.